Salt Lake City, Utah
Orders + Shipping
Where do you ship from?
How long is processing and shipping time?
It takes us about 2-3 business days to process an order. Once an order has been shipped, typical transit times for order within the US is 5-7 business days. Please contact support@copperpearl.com for more information about international orders.
*Please note that sales and holidays can extend this general time frame.
Do you ship internationally? If so, where?
Yes. We ship to Australia, Canada, China, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom, and United States.
My order says it was delivered, but I never received it. What should I do?
Sometimes USPS and other carriers mark the orders as delivered, even though they haven’t really been, and then they show up a few days later. This could be the case with yours. We suggest you contact your local PO to ensure that they did deliver it and to the correct address. Also check with your neighbors to see if one of them accidentally got it. If you still don’t have it after a few days, please email support@copperpearl.com.
Do you take custom orders?
Unfortunately, we do not.
How often do you have sales?
We try and do sales about two or three times a year. We do occasionally send out discount codes to our email subscribers, so make sure you are signed up to receive them!
Products
What are your products made from?
- Bibs - 100% cotton front, 100% polyester (fleece) back
- Burp cloths - 100% cotton with a middle polyester fleece layer
- 5 in 1 cover - 96% rayon, 4% spandex
- Swaddles - 69% polyester, 28% rayon, 3% spandex
- Top knot hats - 69% polyester, 28% rayon, 3% spandex
- Quilts - 69% polyester, 28% rayon, 3% spandex
How should I wash your products?
For best results, we suggest washing in cold water and laying flat to dry.
How often do you restock products?
We try and restock things about every 4-6 weeks. You can sign up on any products page to be notified once it is. You could also see if it is in stock on Amazon or if a local retailer has it in stock by using the store locator link at the bottom of our website.
Do you sell in a store near me?
You can use the store locator link at the bottom of our website to see if we do.
Can I build my own set of bibs or burp cloths?
Unfortunately, no. To keep costs as low as possible, we design and sell them in sets of three or four.
Do you take suggestions?
Yes! We always love hearing customer suggestions and feedback. Please email hello@copperpearl.com.
Marketing
Who can I contact about a collaboration?
Please email all collaboration requests to hello@copperpearl.com.
Where do you get your models from and can I model for you?
All of our models are local to Utah. If you live in Utah and would like to model, email us at hello@copperpearl.com.
